Last Updated: 12/5/2025

Because our products are fresh, perishable flowers, we handle returns and refunds with special care.

1. Non-Returnable Items

Fresh flowers and bouquets cannot be returned due to their perishable nature.

2. Refund Eligibility

You may request a refund if:

• The flowers arrived wilted or damaged

• The wrong product was delivered

• Delivery failed due to our mistake

Requests must be made within 24 hours of delivery.

3. Refund Process

To request a refund:

1. Email: bellefleur@usa.com

2. Attach your order number

3. Provide clear photos of the issue

Once approved, refunds are processed within 3–7 business days.

4. Order Cancellations

• Orders may be cancelled within 1 hour of purchase for a full refund.

• After flowers have been prepared or dispatched, cancellations are not allowed.

5. Non-Refundable Situations

Refunds will not be granted for:

• Incorrect delivery information provided by the customer

• Recipient unavailable at the delivery location

• Change of mind after preparation

• Allergic reactions to flowers